Kent & Medway Health Informatics Service

Clinicians and managers across Kent & Medway needed better, faster information at their fingertips to improve patient care and operational efficiency. Turning the mass of data from hospitals and commissioners systems into actionable insights is a familiar and tough challenge in the NHS. Bidetime provided the solution.

Kent & Medway HIS decided to implement a data warehouse and a highly flexible BI / performance management system that, together, would collect and organise data from their numerous Trusts and provide a highly flexible platform for presenting the information back to managers and clinicians.

KMHIS created HISbi, the brand name for their BI system, managed by a small team who are focused on this challenge. They decided to implement IBM Cognos software from Bidetime Ltd to assist in converting NHS data into useful information with actionable insights that healthcare managers and clinicians can use to make better decision in their every day work – from commissioning to patient care.


The system has been a tremendous success. The benefits are being felt across the entire region and include:

  • Automated reporting of consistent information.
  • Detailed insights into patient-related activities.
  • Dashboards and scorecards to highlight ‘actionable’ information.
  • Cost savings through a shared service model.

The system has made a really positive impact amongst users and is now being continuously evolved by the small HISbi team to meet the ever changing requirements.

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