Cardiff and Vale University Health Board

Cardiff & Vale University Health Board is one of the largest Trusts in the UK - providing services to 500,000 people in Cardiff and South / Mid Wales. The Trust covers an extensive range of specialties including paediatric intensive care, specialist children’s services, renal services, cardiac services, neurology, bone marrow transplantation and medical genetics.

The Trust manages nine hospitals and 17 health centres and provides services in health centres run by NHS partner organizations in Cardiff and Vale and beyond. It also delivers primary care services, including GPs, community pharmacists, dentists and optometrists.

Challenges faced

Managers and clinicians wanted faster and simpler access to information, to help reduce waiting times and improve efficiency.

Solution

Bidetime’s Intelligent Warehouse, to ensure data accuracy, was delivered with IBM Cognos together with a suite of Starter-Pack reports, dashboards and other solutions that allow the Trust to be up and running very quickly.

Benefits   

  • Transformed waiting list management and helped meet Government targets.
  • Significantly reduced administration within the Information Department.
  • Provided faster access to information across the Health Board.
  • Improved access to performance data through dashboards. 

The full Case Study...

Cardiff and Vale University Health Board provides health services for over 445,000 people living in Cardiff and the Vale of Glamorgan. It serves a wider population across South and Mid Wales for specialties such as paediatric intensive care, specialist children\'s services, renal services, cardiac services, neurology, bone marrow transplantation and medical genetics.

Cardiff and Vale University Health Board manages nine hospitals and 17 health centres, and also provides services in health centres run by our NHS partner organisations both within Cardiff and the Vale and beyond, in Caerphilly and Merthyr for example. The Health Board is also responsible for the delivery of NHS primary care services in Cardiff and the Vale of Glamorgan, including general practitioners, community pharmacists, dentists and optometrists.

Challenges faced

At a time when the NHS is under more pressure than ever before to meet government targets, keeping costs under control, having ready access to information and improving organisational efficiency are critical at Cardiff and Vale University Health Board.

The Information Department at Cardiff and Vale University Health Board is tasked with supplying patient information and organisational data to senior managers and clinicians. The required information can include anything from referral time data, waiting time lists and treatment information to ad-hoc requests for specific analysis of individual hospital department performance.

However, with ever increasing information needs across the Health Board and a small team of staff, the Information Department was becoming swamped with requests for information and a bottle neck of reports was building up. 

To read the complete Case Study...

Download the file: Case-Study - Cardiff & Vale Trust performance boost